Confidentiality notice

The purpose of this Privacy Policy is to make you aware of:
– The manner in which your personal information is collected and processed. Personal information is any information that can identify you, including your last and first name, age, mailing address, e-mail address, location, and IP address
– Your rights concerning this information
– The person responsible for processing the collected and processed personal information
– To whom this information may be disclosed;
– The site’s cookie policy, if applicable

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:
– Last name
– First name
– Mailing address
– Postal Code
– Email address
– Telephone / Fax number

We collect personal information using the methods described below in the “Forms and Methods of Collection” and in subsequent sections.

2. FORMS AND METHODS OF COLLECTION

Your personal information is collected using the following methods:
– Contact form
– Website registration form

We use the information we collect for the following purposes:
– News / Promotional Offers
– Statistics
– Contacts
– Website management

3. INTERACTIVITY

Your personal information is also collected through the interactivity that may occur between you and our website. This information is collected by the following means:

– Quote form
– Online chat system
– Subscribe to our newsletter
– Contact by email
– Google Analytics

Assisto uses Google Analytics to analyze the browsing behavior of visitors to its site. This is a tool for analyzing website traffic and usage. It is provided by Google Inc. (Google).

– Google Analytics collects the following information:
– the number of visitors to the site
– the type of browser and operating system they use (Windows, Mac OS, Linux)
– the date, time and duration of visits
– the pages consulted
– the address of referring sites, if visitors come to the Board’s site from another site

The information collected by Google Analytics is used to analyze the use of the Assisto site and to generate statistical reports on visitor activity.

We use the information collected for the following purposes:
– Statistics
– Website management
– Contact information

We use the information collected for the following purposes:
– Statistics
– Website management
– Contacts

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files allow us to process statistics and traffic information, to facilitate navigation, and to improve service all for your convenience.

A) Description of the functions of the cookies used by the site
– Collection of the following information is primarily:
– IP address
– Time and day of connection
– Operating system
– Pages visited and requests made
– Time and day of connection

Objectives sought by the use of these cookies:
– Improvement of service and personalized welcome
– Creation of personalized consumer profiles
– Statistical studies

While browsing the site, cookies from third parties may be stored. These include the following third parties in particular: Google, Facebook.

In addition, the site integrates social network buttons allowing you to share information with Internet users. Cookies from these social networks may therefore be stored on your computer when you use these features.

B) Opposition to the use of cookies by the site
You can oppose the recording of these cookies by configuring your browser software accordingly.
If you decide to disable cookies, you will then be able to continue browsing the site. However, any malfunction of the site caused by this configuration cannot be considered to be our fault.

5. PERSONAL INFORMATION SHARING

We undertake not to sell to third parties or, in general, not to market the personal information collected. However, we may share this information with third parties for the following reasons:

– Creation of consumption profiles
– Command execution
– Partnership
– Advertising

If you do not wish your personal information to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as set out in the “Right to Object and Opt Out” section.

6. RETENTION PERIOD FOR PERSONAL INFORMATION

The person responsible for processing personal information will keep all personal information collected on the site’s computer systems, under reasonable security conditions, for an indefinite period of time.

7. HOSTING OF PERSONAL INFORMATION

Our site is hosted by: Jolifish Inc. whose head office is located at the following address:
163 Commercial Street West
Chandler, Quebec G0C 1K0

The host can be contacted at the following email: hebergement@jolifish.com.

The information we collect and process is exclusively hosted and processed in Quebec.

8. PERSONAL INFORMATION PROCESSING OFFICER

(a) The person responsible for processing personal information
The person responsible for the processing personal information is Deborah Bowen, Director of Customer Service and Customer Care.

She can be contacted by email at the following address:
Dbowen@collectionassisto.com

The person responsible for processing personal information is responsible for determining the purposes and means used to process personal information.

(b) Obligations of the person responsible for processing personal information
The person responsible for processing personal information undertakes to protect the personal information collected, not to transmit it to third parties without your knowledge and to respect the purposes for which this information was collected.

Furthermore, the person in charge undertakes to notify you in the event of rectification or deletion of personal information, unless this would involve disproportionate formalities, costs or steps.

In the event that the integrity, confidentiality or security of your personal information is compromised, the person responsible for processing personal information undertakes to inform you by any means.

9. RIGHT OF OPPOSITION AND WITHDRAWAL

You have the right to oppose to the processing of your personal information by the site (right of opposition). You also have the right to request that your personal information no longer appear, for example, on a mailing list (right of withdrawal).

In order to oppose the processing of your personal information or to request the withdrawal of your personal information, you must follow this procedure:
The user must make a request to limit the processing of their personal information to the person responsible for processing the information by sending an e-mail to the following address: Dbowen@collectionassisto.com.

10. RIGHT OF ACCESS, RECTIFICATION, AND DELETION

You may review, update, modify or request the deletion of information about you by following this procedure:
– Contact the person responsible for processing personal information.
The user must make a request to limit the processing of their personal information to the person responsible for processing personal information, specifying the purpose of the request and using the email address provided on this page.
If you have a personal space, you have the right to request its deletion by following the procedure below:
– Contact the person responsible for processing personal information.
The user must send an email to the data controller via the email associated with their account, specifying that he or she is requesting the deletion of the data. The request will be processed within 10 business days of receipt of the email.

11. SECURITY

The personal information we collect is kept in a secure environment. The people working for us are obliged to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

– SSL (Secure Sockets Layer) protocol
Web hosting includes an SSL certificate, which ensures that the connection between the browser and the server is encrypted.
– Access management – authorised person; Access management – data subject
– Only authorized personnel and data center employees have physical access to the server.
– Automatic Backup
Jolifish inc. performs local and external backups on secure servers.
– Firewall

The server is equipped with a firewall, antivirus and anti-DDoS. The server is kept up to date automatically; security updates are always installed immediately to protect client data.

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers total security, there is always some degree of risk when using the Internet to transmit personal information.

12. CONDITIONS FOR CHANGING THE PRIVACY POLICY

This privacy policy can be viewed at any time at the following address: https://assistocollection.com/confidentiality-notice/

We reserve the right to make changes to ensure compliance with applicable law.

Therefore, you are invited to regularly review this Privacy Policy to keep you informed of the latest changes to it.

However, in the event of a substantial change to this policy, you will be notified as follows:
By email, to your user address.

13. ACCEPTANCE OF PRIVACY POLICY

By browsing the site, you acknowledge that you have read and understood this Privacy Policy and have agreed to its terms and conditions, particularly with respect to the collection and processing of your personal information and the use of cookies.

13. LEGAL FRAMEWORK

We undertake to respect the legal provisions set out in the following laws:

An Act Respecting the Protection of Personal Information in the Private Sector
(RLRQ, c. P-39.1)

Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5)